Refund Policy

Thank you for shopping with Ex Litore. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

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1. Returns

• You have 14 days from the date of purchase to return an item for a refund.

• To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

• Certain items such as perishable goods, personalized items, and digital downloads are non-returnable.

 

2. Refunds

• Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

 

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at hello@exlitore.xyz.

 

4. Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account or contact your credit card company, as it may take some time before your refund is posted.

• If you’ve done all of this and still haven’t received your refund, please contact us at hello@exlitore.xyz.

 

5. Shipping Returns

• To return your product, email us at hello@exlitore.xyz for shipping address.

• You are responsible for paying your own shipping costs for returning an item.

 

For any questions or concerns, contact us at hello@exlitore.xyz.